How Long It Took Me To Claim Compensation For a Delayed Flight in the EU

If you suffer a flight delay of a certain length within the European Union, you are legally entitled to monetary compensation. But you may find that actually CLAIMING this compensation is a bit difficult.

As I briefly mentioned in my post on Tuesday, I was delayed by seven hours on a Norwegian flight from London Gatwick to New York JFK in September 2018. Here is how I successfully claimed my compensation under EU Regulation 261/2004, how long it took, and how I claimed compensation for my airline delay, for free.

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Conversations With Londoners

London, England Travel Blog

“So, second day in Lisbon, she tells you she doesn’t love you. Says she doesn’t have room for you in your life. You said it got worse every day — I don’t see how that’s possible.”

That’s Barney, my colleague here in London. He’s 22, 23. Something like that. He sits next to me in this office where I will be working for the next five weeks. 

I’d come here to London at the request of my boss, but more importantly, at the request of a romantic interest — the one I’d been chasing for the better part of a year. She’d wanted me in Europe for the summer, so we could continue our romance at a slightly closer proximity. I’d just spent an awful week with her in Lisbon, which I was currently recounting to Barney.

“Oh, it does get worse,” I say. “Third day and fourth days she’s very sick. UTI. Starts treating it with cranberry pills.”

“CRANBERRY PILLS?” Barney interrupts. “Shitting cranberry pills?”

“Yeah,” I say. “Doesn’t do anything.”

“Of course it didn’t do anything, because you need to take shitting antibiotics!” he rages. A modern man, Barney. He doesn’t suffer fools.

“Yeah,” I nod. “I know. Anyways, turns out after I leave that it’s not just a UTI — it’s a kidney infection. (Which antibiotics also would have treated.) So she’s had a kidney infection literally the entire visit.”

“Is she like a fucking hippie child?” he asks. “Kind of girl who would wear a flower crown? Why the fuck is she taking cranberry pills.”

“Ehhh… kinda,” I say. “She was wearing a flower in her hair in Lisbon,” I say, drifting off in memory. Weeks later, when I pack to leave London, I will find this bougainvillea in my luggage. I won’t know what to do with it, and will, sadly, put it back in the inner-breast pocket of my jacket. Unable to let it go.

“Hey! Hey!” Barney snaps in front of my face. “Finish your fucking story.”

“Oh, right,” I say, coming out of nostalgic memory, and back to the hard reality of the thing. “Fifth day was her birthday. That one was alright. We were supposed to go to the beach but never got there. Drank a pitcher of sangria by the famous tower, you know the one. That got her talking a little. OK day.”

“Sixth day — she’s promised me we’ll talk this day. ‘Just give me a few days,’ she said. ‘Saturday, Saturday we’ll talk.’ So, Saturday: she gets a new roommate. Her other one is out of town, so the whole time I’m there she’s been trying to sublet it, you know,”

“Jesus Christ,” says Barney.

“Yeah,” I say. “I know. I was less than happy about that. She was always trying to buy a fucking washing machine too, and shit like that? Didn’t seem very present. So anyways. Sixth day, new roommate. She gives the roommate the only set of keys.”

“Noooo,” he says.

“Yup. I told her not to, but anyways, she gives away the keys to this new person she just met. Then she makes me go pick up some more furniture. Awesome. Already told her I’m not into the whole building a house thing. But anyways, whatever, we end up getting this furniture, struggling with it on the metro, right? Then — of course — we’re locked out of the apartment. Did I mention she’s still got the kidney infection?”

“Jesus Dan,” he says, shaking his head. “You did not have much luck on this trip, did you?”

“Noooo I did not,” I say. “Anyways, so we spend that night wandering around in the cold, trying to get the keys. She’s miserable. I’m annoyed. We still haven’t talked any more about what happened on Tuesday. About us. Eventually we get the fucking keys and go home. Everyone’s angry. That’s it. That’s Saturday. No talk.”

“Next day’s Sunday. Last day. She wakes up, tries to have sex with me. I just… can’t. I’m so sad, I don’t want it, you know? Sex for me is all about the emotional connection. And she’s shut that down, completely. I go to the bathroom and just cry. 

“She wants to go to the beach, but I just want to get this fucking talk over with, you know? I force it, probably. Anyways, it goes from: she ends up inviting me to move in with her, to telling me she doesn’t have space for me in her life, to me telling her I was with another girl in New York. We run out of time, I gotta go catch my flight. And then I leave her a letter that says that I love her.”

There’s a beat.

“What the fuck is wrong with you?” Barney asks. “Really, what made you think ANY. OF. THAT. was a good idea?”

“Things did get away from me a little bit,” I admit.

“No fucking shit they got away from you,” Barney says. “Wayyyy far away.”

Then he adds: “Can I read the letter?”

I hesitate for a second, then say: “Sure. Why not?”

I have nothing left to lose.

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Career versus love

I have received a job offer in New York City.

I have been Googling.

  • “Which is more important, career or love?”
  • “Job versus woman”
  • “Security or freedom?”
  • “New York versus Lisbon”

The job is in my field; a startup. A British company, opening a New York branch. I’d have the opportunity to shape the culture, manage the rest of the hires. I have always wanted to live in New York. I know I can do the job. There is lots of potential upside.

There’s just the one downside: if I take the job in New York, I can’t move to Europe, and I can’t continue my whirlwind Italian romance.

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Canary Wharf, London

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An old man contemplates progress (right) while a young man in a suit hurries back to work (left). With Credit Suisse and BArclays offices stacked on top of luxury malls and shiny storefronts, Canary Wharf is a place for movers and shakers. Everyone wears a suit, and everyone is in a hurry.

This is the apex of capitalism.

I wonder what the old man is thinking.

And if the kid on the left could ever understand.